September 22, 2015

FAQ – Answers to Common Questions

  • General
  • I want to use my credit card.

    We accept Visa, Mastercard, & Discovery through Square Trade or Paypal. A 3% convenience charge is required on all credit card transactions.

  • Is there a deposit required?

    65% Down - Typically, we require a deposit of 65% be paid when the order is initially placed and the remaining balance is due on delivery.  In some cases, we offer NET 15 and NET 30 terms upon approval.

  • Pickup or Delivery.

    Delivery: We offer free delivery locally to Carmel, Noblesville, Fishers, and Indianapolis. Please allow an extra day or two for delivery scheduling.

    Pick-up: We are located at 6101 Drawbridge Lane Indianapolis, IN 46250

  • Artwork and Design
  • I need a logo designed, but won't be printing on a shirt.

    We typically design artwork for print in our shop.  With that said, graphic design and embellishment is our passion. We can work on any of your design projects.  We charge $60hours for all designs not to be printed. You may also buyout the design license for other printing projects not provided by ICS Inks.

  • Printing, Pressing, Sewing and Setting.
  • I need to reorder a previous design.

    No Problem. We will print one reorder without additional set up charges. The reorder must be placed within 10 days of the original order.


  • What about mistakes?

    As Humans, we all make mistakes.  While we do everything to prevent them, we sometimes do overlook and misprint items. If a mistake happens because of our issue, we will replace the item(s) at no extra expense to you... in most cases before you even realize the mistake happened.  If a mistake happens due to misinformation, improper mock-up approval,  incomplete information or some other issue on the customers end, we will contact and work with you in an attempt to correct the issue. However, additional charges may apply.  In all cases, we require any discrepancies be reported to us within 72 hours of delivery.


    At the end of the day, we want you to be happy and satisfied and we work tirelessly toward that case.

  • Oops, I forgot one!

    No problem, just let us know as soon as possible.  We will try to get the missed garment on the next purchase order with the vendor for the earliest delivery.  Depending on the extent of the error and the urgency of the deadline, rush shipping may be available at an additional cost.

  • I need a sample print prior to production.

    Production samples can be provided for orders of 1,000 items or more as long as there is sufficient lead time in the production schedule.

  • I want to see what the final product will look like prior to a production run.

    Generally within 2 business days of placing your order we will provide you with a link to view and approve the online mock-up of your artwork designs.  This mock-up will show ink colors, image sizes, placement, etc.  We do not begin production of your order until you have formally approved your mock-up.

  • Timelines and Turnaround
  • Screen Printing timeline

    SCREEN PRINTING: 5-8 Business Days.  Once the mock-up has been approved, the order will be put on our production schedule and will be produced within 5-8 business days.  Once complete, we will contact you to arrange local delivery or pickup.

    Every job is different along with every day, week, month, season...You get the picture.  As such, our turnaround time varies. We are a production based shop so we try to schedule projects based on deadline and not order placement.

  • Embroidery timeline

    EMBROIDERY: 10-14 Business Days. With all new embroidery, we will need to digitize your design.  This is the process of converting the image into actual stitch punches. Depending on the design, we may do the digitizing in-house or submit your design to our freelance digitizer.  Either way, the process can take anywhere from 24-48 hours. Once complete, we will send you a link to the digitizing output and mock-up for review and approval. From there, the items should be complete with 10-14 Business days.

  • Banners and Signage timeline

    SIGNAGE: 3-5 Business Days. For digitally printed banners, the design concept will need to be laid out in vector format and set to the correct print size. We will create a custom mock-up for your review and approval. Once approved, we will submit the artwork to the printer for creation.  The completed Banner should be complete and ready for pickup within 3-5 Business days.

  • Rhinestoning timeline

    RHINESTONING: 12-15 Business Days. In order to create a custom rhinestone, the placement of each stone must set into the design. This template process can be very time consuming.  We will create a digital mock-up of the layout and design with simulated stones for your review. Once the mock-up has been approved, the order will be put on our production schedule and set to be complete within 12-15 Business Days.

  • Let's talk Minimums
  • Screen Printing Minimum

    SCREEN PRINTING: 12 - For Screen printing, there is a 12 item minimum for each new order. These can be assorted colors, sizes,and garment types.  Of course, printing twelve (12) garments isn't the most cost-effective way of getting custom t-shirts, so we offer quantity discounts of printing or setup fees.

  • Embroidery Minimum

    EMBROIDERY: Short answer is there really are no minimum limits, but keep in mind, with each new design, the artwork will need converted into stitches for the sew-out.  For just one item, this cost can more than double the project cost.

  • Rhinestone minimums

    RHINESTONE: 12.  Due to complex nature of setup and design, we require at least 12 items for each new order.